최신 Dynamics GP 2011 MB2-868 무료샘플문제:

1. You need to configure the Case Summary Table report for all customers and cases as shown in the exhibit
by setting the vertical and horizontal groups.
(Click the Exhibit button.) What should you do?

A) Clear existing filters. Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Case Type as the First Horizontal Group.
B) Set Severity as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.
C) Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Severity as the First Horizontal Group.
D) Clear existing filters. Set Case Type as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.

2. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A) Create a new lead from the Regarding lookup of the email message.
B) Create a new lead, attach the email message to the lead, and then save the lead.
C) Convert the email message into a lead.
D) Create a new lead and set a connection to the email message.

3. A company uses Microsoft Dynamics CRM 2011. Employees run Microsoft Dynamics CRM 2011 for
Microsoft Office Outlook.
Which of the following tasks can be performed by using Microsoft Dynamics CRM for Outlook?

A) Synchronize service activity records the employee owns.
B) Synchronize service activity records assigned directly to resource groups of which the employee is a member.
C) Automatically create contact or lead records from tracked email messages while offline.
D) Automatically create contact or lead records from tracked email messages while online.

4. A customer calls in response to a phone call he received about a current campaign. You need to ensure that the call is captured as a campaign response. What are possible ways to achieve this goal? (Choose all that apply.)

A) From the Phone Calls Created view of the referenced campaign activity, assign the phone call to a queue.
B) In the Phone Call activity for the referenced campaign, select Promote to Response.
C) Create a new Phone Call activity, and set the Regarding field to the referenced campaign. Then select Promote to Response.
D) Create a new campaign response activity. On the response form, select the referenced campaign and the Phone channel.

5. In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A) Relate the opportunity to at least one competitor.
B) Activate all draft quotes related to the opportunity.
C) Enter the close date on the close opportunity form.
D) Close all open activities on the opportunity.

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