최신 BCS Certification ITILF 무료샘플문제:
1. Which one of the following is NOT part of the service design stage of the service lifecycle?
A) Measuring the effectiveness and efficiency of service design and the supporting processes
B) Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
C) Designing and maintaining all necessary service transition packages
D) Producing quality, secure and resilient designs for new or improved services
2. What should a release policy include?
A) Roles and responsibilities for updating the configuration management database (CMDB.
B) Roles and responsibilities across all the service transition processes.
C) How request for changes (RFCs) are approved for software releases in the IT production environment.
D) Criteria and authorization to exit early life support and handover to the service operation function.
3. Which one of the following is the BEST definition of reliability?
A) How long a service or configuration item (CI) can perform its function without failing
B) The availability of a service or component
C) How quickly a service or component can be restored to normal working order
D) The level of risk that affects a service or process
4. Which statement about the emergency change advisory board (ECAB) is CORRECT?
A) The ECAB will be chaired by the IT director
B) The ECAB considers every high priority request for change
C) The ECAB will be used for emergency changes where there may not be time to call a full CAB
D) Amongst the duties of the ECAB is the review of completed emergency changes
5. Which of the following activities would be performed by a process manager?
1. Monitoring and reporting on process performance
2. Identifying improvement opportunities
3. Appointing people to required roles
A) All of the above
B) 1 and 2 only
C) 1 and 3 only
D) 2 and 3 only
질문과 대답:
| 질문 # 1 정답: C | 질문 # 2 정답: B | 질문 # 3 정답: A | 질문 # 4 정답: C | 질문 # 5 정답: A |
1279 개 고객 리뷰
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