최신 ISEB Certification ITILF2011 무료샘플문제:
1. Which of the following is the BEST definition of a Risk?
A) Something that won't happen
B) Something that will happen
C) Something that might happen
D) Something that has happened
2. Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?
A) Problem management
B) Change management
C) Service level management
D) Event management
3. Which statement about the service portfolio is TRUE?
A) The service portfolio includes ail services except those managed by third parties
B) It is an integral part of the service catalogue
C) It allows the organization unlimited resources when planning for new service deployments
D) It represents all resources presently engaged or being released in various stages of the service lifecycle
4. Which of the following are benefits to the business of implementing service transition?
1.Better reuse and sharing of assets across projects and resources
2.Reduced cost to design new services
3.Result in higher volume of successful changes
A) None of the above
B) 1 and 2 only
C) 1 and 3 only
D) 2 and 3 only
5. Which of the following is NOT part of the Service Design phase of the Service Lifecycle?
A) Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced
B) Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organization
C) Measuring the effectiveness and efficiency of Service Design and the supporting processes
D) Produce and maintain all necessary Service Transition packages
질문과 대답:
| 질문 # 1 정답: C | 질문 # 2 정답: A | 질문 # 3 정답: D | 질문 # 4 정답: C | 질문 # 5 정답: D |
1024 개 고객 리뷰
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