최신 Field Service Lightning program FS-Con-101 무료샘플문제:

1. When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there areno milestones listed when viewing the record.
How should this issue be resolved?

A) Make sure the case entitlement record is being shared with the service resource.
B) Create a separate entitlement process associated to the work order object.
C) Ensure the work order entitlement is related to the same process as the case entitlement.
D) Add work order milestones after the case milestones to the entitlement process.

2. universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?

A) Work order to represent the preventative maintenance on the asset - serviceappointment to represent the different operations - work order line item to representthe visit
B) Work order to represent the preventative maintenance on the asset - work order lineitem to represent the different operations - service appointment to represent the visit
C) Work order line item represent the preventative Maintenance on the asset - workorder represent the different operations- service appointment to represent visit
D) Service appointment to represent ante the preservative maintenance on the asset -work order line item to represent the different operations - work order to represent thevisit

3. Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?

A) Technicians with Required Skills
B) Preferred Resource
C) Required Resource
D) Service Crew

4. Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?

A) create a report chart that summarizes work order line items and add a link to theservice appointment layout.
B) create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.
C) add the work orderline items related list of the work order page layout and assign thelayout to the technician 's profile.
D) create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.

5. Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should theConsultant take to meet these
requirements?

A) Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
B) Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
C) Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
D) Create Permission Sets and assign the Salesforce Field Service Admin PermissionSet to Service Resources.

질문과 대답: