Salesforce FSL-201 시험 개요:
Salesforce FSL-201 시험요강:
| 주제 | 소개 |
|---|
| 주제 1 | - Dispatcher Console: This section of the exam measures the skills of a Field Service Dispatcher and addresses managing daily operations through the Dispatcher Console. It covers how to navigate the interface, manage service appointments, and build useful tools like Gantt charts and filters to support dispatching decisions and monitor technician activity.
|
| 주제 2 | - Scheduling: This section of the exam measures the skills of a Field Service Scheduler and explores how to create and manage efficient service schedules. It includes establishing work rules, setting service objectives, and applying scheduling policies. The section also walks through using the scheduling engine, managing service appointments and work orders, and leveraging the optimization model to streamline scheduling decisions.
|
| 주제 3 | - Introduction to Salesforce Field Service: This section of the exam measures the skills of the Field Service Consultant and covers the foundational understanding of Salesforce Field Service. It introduces the main components of the solution, highlights its core capabilities for managing field operations, and outlines the key elements of its data model. The goal is to ensure consultants can identify how Field Service fits into the broader Salesforce ecosystem and how its structure supports real-world service delivery scenarios.
|
| 주제 4 | - Field Technician Mobility: This section of the exam measures the skills of a Field Service Mobile Technician and centers around the mobile experience. It follows a typical business flow for field tasks, defines user roles and responsibilities, demonstrates the use of the Field Service mobile app, and explains how technicians can report on their work using built-in reporting tools.
|
참조: https://trailhead.salesforce.com/en/academy/classes/fsl201-implement-salesforce-field-service/
1114 개 고객 리뷰
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